FAQs

How do I join The Apex?

Simply call to the Main Reception of The Apex, fill out a membership application form and choose how you wish to pay. All memberships can be paid upfront by cash or credit card. 12 month memberships can also be paid by direct debit and also with our 3 split payment scheme. 6 month memberships can also be paid using our 2 split payment scheme. For Direct Debit payments please bring your bank details with you (BIC & IBAN number) as well as a current form of identification and proof of address. For Direct Debit Payments €120 must be paid up front with the remaining balance split across 10 equal payments. With our split payment scheme, the first payment must be made on the day of joining and then customers have 6 weeks before the next payment is due. Upfront payments always work out cheaper than direct debit or split payments as they include a small administration fee. Once payment is received and your application has been processed, we will give you a key fob/swipe card so you can come and go as you please.

How long does my membership last?

Your membership will last either 3, 6 and 12 months depending on the choice of membership you purchase. The duration of the membership begins to count down from the date that you join.

What do I need to bring with me when I visit The Apex?

  • All members must bring their membership keyfob/swipe card to enter the facility each time they visit the facility
  • Swimmers must bring a towel and proper swim wear.
  • Swim hats must be worn in the pool at all time. (these are available at reception for €2)
  • All lockers in The Apex accept a €1 coin which will be returned after use.
  • Gym users should bring a clean dry towel into the gym/fitness classes for hygiene reasons
  • Water bottles can be filled using the water fountains located throughout the building
  • Sports drinks, goggles, armbands as well another items are available on sale in the reception area.

What should I wear when I go to The Apex?

When using the gym/attending a fitness class, loose, comfortable suitable clothing (tracksuit, shorts, t-shirt) must be worn. Proper footwear (trainers) must be worn in the gym and during fitness classes. Flip flops/sandals are not permitted.

Pool users must have appropriate swim wear. Outdoor shorts/t-shirts/underwear is not permitted in the pool for hygiene reasons. All pool users must wear a swim hat and children 3 years and younger must wear a swim nappy when using the pool.

Can non-members use the Apex?

Yes, as well as memberships, The Apex offers customers the option of Pay As You Go. There is different prices available for different groups, i.e. Students, Over 55s, Couples, etc. Pay As You Go customers have the option of purchasing a Swim & Gym pass or a Swim or Gym pass. For a complete list of our PAYG prices please click here. Also remember that value cards are also available for regular PAYG customers as a means of saving money.

How do I learn to use the Fitness Equipment in the Gym?

Our instructors are always on hand and are more than happy to answer any questions you may have regarding the fitness equipment. To get the best from your training sessions, we advise that you make contact with one of our gym instructors and schedule a health screening which will enable them to create an individually tailored gym programme to help you reach your fitness goals. This service is free for members and is also available to non-members for a small fee.

If it is your first visit, you should always contact the gym instructor for an induction to the gym and the equipment available. Every customer’s safety is paramount and for this reason we ask you not to use the equipment until you are fully aware of correct usage and safety measures. If in any doubt – TALK TO THE INSTRUCTOR!

Can I pre-book Fitness Classes/Swimming Lessons?

Yes. Fitness classes can be pre-booked by members over the phone/in person but no sooner than the day before the class is due to take part. To see our current class timetable please click here

Regarding Swimming Lessons, sign up dates will be published around the Centre, on the website and on the Facebook page. Any current swimming lesson customers will be given the first opportunity to book in and any remaining spots will be offered to new customers. To see our current swimming lessons timetable, please click here.

Can I park my car/bicycle at The Apex?

Yes, there is a large carpark located next to the building, which allows for free parking. The carpark is for customer use only and must only be used while the customer is using The Apex facility. There is also an area to park bicycles in front of the main entrance. Please ensure that your bicycle is securely locked at all times when using the facility. We ask that all users of The Apex carpark facilities be considerate and safety-conscious.

What are the changing facilities in The Apex?

There are two different changing areas in The Apex. Downstairs, just adjacent to the Swimming Pool is the Changing Village. The Changing Village encompasses the changing area, lockers, showers and toilets. This is a Unisex Changing Area. Changing cubicles and lockers are provided for privacy and security. There is also a number of family changing cubicles in the Changing Village. All lockers take a €1 coin which you get back after usage.  The Changing Village also has 2 group changing rooms, which can be used by school groups or any sports teams that are visiting The Apex. There is also a changing area, shower area and toilet facilities for any customers that suffers from a physical disability.

Upstairs in The Apex, there is separate changing rooms for male and female customers. These changing rooms are more suited for gym users. Each changing room contains lockers for your belongings, toilet facilities and showers.

Are there rules for using specific areas of The Apex?

Yes, there is an Admissions Policy which all customers must adhere to in order to use The Apex.

Specific areas have their own specific rules which are located around the facility.

The Health Suite can only be used by individuals 18 years and older.

The Gym is for individuals aged 16 years and older, except during specifically designated ‘Teen Gym’ hours.

These rules exist in order to ensure that everyone may continue to enjoy a safe, clean and pleasant facility. Any person(s) that do not abide by the rules set out by The Management of The Apex may be asked to leave the facility and have their membership cancelled.

Is there adequate/specific accessibility points for individuals with limited mobility/physical disability?

Access for all for was identified as one of the primary objectives for The Apex from the initial conception of the facility. The Apex was designed and constructed in full compliance with all regulatory requirements.

  • All areas are wheelchair accessible
  • There is a lift to the gym on the first floor where some of the equipment is also specifically designed to accommodate people with mobility issues.
  • A pool hoist system is available for access to the main pool
  • There are individual disabled toilet facilities on each floor, some of which also have disabled shower and changing areas
  • There are designated disabled parking spaces close to the main entrance, with a ramp up to the door.

Can I get something to eat/drink in The Apex while I am here?

Yes, we offer a selection of coffees, teas and snacks from reception. There are also a number of vending machines around the Centre offering a variety of different drinks/food. In the gym we stock a number of different health supplements for retail.

When is the Flume open & can everybody use it?

Children must be over 1 metre tall to ride the flume. Parents may bring 1 child at a time down the flume if necessary. The flume operates from 12.00pm – 6.30pm at the weekends and bank holidays, and will run after swimming lessons during the week. The Flume does not operate while swimming lessons are on.

What are the opening hours for The Apex and is there specific opening hours for different groups?

The Opening Hours for The Apex are as follows:

Monday – Friday (06.30 – 21.30)

Sat/Sun/BH’s (08.00 – 19.00)

Offpeak Hours are as follows:

Monday – Friday (08.00 – 16.00)

Offpeak patrons must have finished their swim/gym workout by 16.00. Last check in is 15.15

Children’s (0 years – 15 years)

Monday – Thursday, Saturdays, Sundays & BH’s (08.00 – 19.00)

Friday (08.00 – 20.30)

What do I do if I have a problem while I am in the Apex?

Talk to a staff member – they will attempt to resolve your problem or will contact a Duty Manager for you if necessary.

  • Privacy Policy:

    New Ross Sport and Leisure Limited ("The Apex") operates www.theapex.ie and may operate other websites. It is The Apex policy to respect your privacy regarding any information we may collect while operating our websites.

    Website Visitors

    Like most website operators, The Apex collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Apex purpose in collecting non-personally identifying information is to better understand how The Apex visitors use its website. From time to time, The Apex may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

    The Apex also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.theapex.ie blogs/sites. The Apex only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

    Gathering of Personally-Identifying Information

    Certain visitors to The Apex websites choose to interact with The Apex in ways that require The Apex to gather personally-identifying information. The amount and type of information that The Apex gathers depends on the nature of the interaction. For example, we ask visitors who sign up at www.theapex.ie to provide a username and email address. Those who engage in transactions with The Apex are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Apex collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with The Apex. The Apex does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

    Aggregated Statistics

    The Apex may collect statistics about the behavior of visitors to its websites. The Apex may display this information publicly or provide it to others. However, The Apex does not disclose personally-identifying information other than as described below.

    Protection of Certain Personally-Identifying Information

    The Apex discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on The Apex behalf or to provide services available at The Apex websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using The Apex websites, you consent to the transfer of such information to them. The Apex will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, The Apex discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when The Apex believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Apex, third parties or the public at large. If you are a registered user of an The Apex website and have supplied your email address, The Apex may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with The Apex and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. The Apex takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

    Cookies

    A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. The Apex uses cookies to help The Apex identify and track visitors, their usage of The Apex website, and their website access preferences. The Apex visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Apex websites, with the drawback that certain features of The Apex websites may not function properly without the aid of cookies.

    Business Transfers

    If The Apex, or substantially all of its assets, were acquired, or in the unlikely event that The Apex goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of The Apex may continue to use your personal information as set forth in this policy.

    Ads

    Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by The Apex and does not cover the use of cookies by any advertisers.

    Privacy Policy Changes

    Although most changes are likely to be minor, The Apex may change its Privacy Policy from time to time, and in The Apex sole discretion. The Apex encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a www.theapex.ie account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.